Solutions / Delivery & Pickup Management
Get complete visibility into your logistics operation, from route planning to confirmed delivery, with proof of delivery and incidents recorded automatically — with no need for calls and messages to find out where each vehicle is.
The problem
Without real-time visibility, every delay, incident, or missed delivery only reaches the manager after it's already become a problem. The route is decided by the driver's experience, the proof of delivery is a loose photo on WhatsApp, and reconstructing what happened on a specific delivery turns into manual detective work.
Manual process
Digital process with PrimeBuilder
Route defined by the driver's experience.
Planned routing for deliveries and pickups.
Location tracked by phone call or message.
Real-time tracking and delivery status.
Proof of delivery on paper or a loose photo.
Digital proof of delivery, with photo, signature, and location.
Incidents reported verbally, after the fact.
Incidents logged on the spot, with evidence.
Manual review and closeout at the end of the day.
Indicators and review available in real time.
Where it can be applied
Last-mile deliveries
Scheduled pickups
Distribution between units and branches
Owned or outsourced fleet
How it works
Planning and routing
Assignment to driver
Field execution via the app
Proof of delivery and evidence
Incidents and resolution
Real-time management
Every stage of the route is recorded automatically — from planning to delivery confirmation — so the manager can follow the operation in real time, without relying on calls or messages to know what's happening.
Benefits
More predictable routes and less administrative time on manual review and closeout.
Real-time visibility into every delivery, pickup, and incident in the operation.
Proof of delivery, photo, signature, and location for every delivery, available any time.
Less rework, fewer damages and losses, and data to negotiate better with carriers.
Product
Delivery and pickup management is built on the same modules as the PrimeBuilder Operating Platform — no isolated systems and no complex integrations.
PrimeBuilder Studio
Flow editor — configure the routing, execution, and incident-handling process, with AI support.
PrimeBuilder App
Field execution — route, check-in and check-out, proof of delivery, and incident logging on the smartphone.
PrimeBuilder Manager & Analytics
Management and control — real-time route tracking, indicators, and the operation's complete history.
PrimeBuilder APIs
System integration — connect the solution to your ERP, TMS, or billing systems.
Credibility
Poorly planned routes, rework from missing proof of delivery, and time lost reconstructing incidents — every uncontrolled step consumes time and money from the operation.
100%
Of deliveries with digital proof of delivery, photo, and location, available for lookup at any time.
~30%
Less administrative time on review, closeout, and incident handling.
Real time
Operational visibility, with no need to call to find out where each delivery is.
Results vary depending on the process implemented.
Where the return comes from
Less time spent on manual review, route closeout, and reconstructing incidents.
Proof of delivery and evidence captured at the moment of delivery reduce disputes, lost shipments, and redeliveries.
More predictable routes and real-time visibility let you grow volume without growing the administrative team proportionally.
Reliable delivery data reduces customer disputes and chargebacks in billing processes.
Applicable across sectors with delivery and pickup operations
Carriers
Distributors
Retail and e-commerce
Industry
Agriculture
And many more
Platform recognized by Gartner as a Cool Vendor Brazil.
Try the AI assistant for process mapping for free. Nothing to install, no technical knowledge required.